Modern services sector (BPO / SSC)

Already invested in Poznań:


ADM is a leading global human and animal nutrition company, providing solutions today with an eye on the future. They are blazing new trails in health and wellbeing as their scientists develop breakthrough products to support healthier living. They are a leading-edge innovator paving the way for a new future of plant-based consumer and industrial solutions to replace petroleum-based products.

10 years ago, ADM chose Poznań to locate its finance and accounting centre for Europe. It now has more than 320 employees who provide day-to-day business support in specific financial areas. It cooperates with companies around the world on a daily basis. It is a company that enables its employees to develop and expand their business and process knowledge, because progress is the key to success for them.


ALTEN Polska is part of the ALTEN Group - the main technology partner of global clients, which has become a leading European provider of engineering and technology consulting (ECT) over 30 years. With more than 37,000 employees (including 88% engineers), present in over 30 countries and with a turnover of more than 2 billion euros, it supports the development strategies of its clients. In the field of implementing innovation, R&D and IT systems, the company develops in Poland banking and finance, the aviation industry, railways, automotive, energy, medicine, telecommunications, consulting services and industrial automation. The ALTEN branch in Poznań employs 98 people, mainly in the automotive and banking industries.


B. Braun Business Services Poland sp. z o.o. is part of the B. Braun - a market-leading medical technology company that has been committed to protecting and improving the health of people around the world for more than 180 years. Today, B. Braun has more than 63,000 employees in 64 countries. The company's global operations and the progressive standardisation of processes have contributed to the implementation of the Shared Services Centre concept. Starting in 2013, they have been handling financial processes, and in the following years the activities were expanded to include the areas of IT and HR. To ensure the highest quality of services, in 2021 B. Braun Business Services Poland, which currently employs more than 250 people. In addition to its head office in Nowy Tomysl, the company also operates from an office in the heart of Poznań (Andersia Tower).


Beiersdorf is successively strengthening its representation in Poznań! Its campus at 32 Gnieźnieńska Street already houses three companies of the Beiersdorf Group: the commercial part - NIVEA Polska, the factory - Beiersdorf Manufacturing Poznań and BSS Poland - the first Beiersdorf Shared Services subsidiary in the world, established at the beginning of 2022. The entire team in Poland already consists of almost 1,000 people who take care of leading in many markets brands, such as NIVEA, Eucerin and Bambino. BSS Poland is a centre of competence, employing highly specialised experts in the areas of: Global IT Teams, Finance (Supply Chain Controlling), Supply Chain Competence Centre (Transport and Planning), Global and Regional Procurement and Logistics Master Data. BSS Poland employees cooperate on a daily basis with Beiersdorf employees from all over the world. In the near future, they plan further growth and the acquisition of new business areas.


Bridgestone SSC is the European financial and accounting center providing business services to Bridgestone companies in Europe. Established in 2011, it employs over 200 employees who provide financial and accounting services for internal business partners in 6 European languages. Bridgestone SSC is located in the Maraton office building in the very center of Poznań. The company took part in our initiative for the modern services sector - The BPO/SSC Week.


Capita is a consulting, transformation and digital services business. A purpose drives it: to create better outcomes - for the company's employees, clients and customers, suppliers and partners, investors, and society. It employs over 50,000 people worldwide in many countries in Europe, Africa and Asia.

Capita has been operating in Poland for over 10 years, currently employing several hundred people. Its British business roots translate into a vibrant work culture in the company. It focuses on openness, ingenuity, cooperation and efficiency.


Carlsberg Shared Services was established in 2006 and is one of the oldest shared service centres in Poznań. Initially, the company provided comprehensive financial and accounting services for the international Carlsberg Group. Over time, the range of services provided has expanded to include controlling, logistics, sales support, purchasing area, internal audit, HR process support, etc. At present, Carlsberg Shared Services employs over 450 people who work with 12 markets in Western Europe on a daily basis. CSS's corporate slogan is "People - Beer - Atmosphere', the message of which encapsulates the three key pillars of the company's business, i.e. exceptional people, the best beer and the unique atmosphere of the working environment.


The billing centre Carl ZEISS Shared Services Sp. z o.o. was established 2012 in Poznań as a separate company of the international ZEISS Group.

ZEISS is a leading technology company with over 175 years of experience in the fields of optics and optoelectronics and over 100 years of experience in industrial metrology.

From our office in Poznan, we have over 140 employees providing financial and accounting services to ZEISS companies located in Europe as well as in the United States and Canada.

We work in 3 main departments such as Accounts Payable, Accounts Receivable and General Ledger.


DFDS is Europe's leading maritime transport and logistics company, with a history dating back to 1866. Its headquarters are in Copenhagen and it currently operates in 25 countries with more than 10,000 employees. It is responsible for the safe and efficient transport of goods and people. In 2013, it opened DFDS Poland in Poznan as a financial and accounting centre. It now employs around 550 people in accounting, cash management, indirect taxation, business analysis and other specialist areas, serving customers in 25 European countries. It is proud of its role in key infrastructure, supporting communities and clients across Europe and beyond. It continually strives to make its operations more efficient and green, implementing cutting-edge technology to help it meet the growing demands of the market.


Duni EFF Ltd. (European Finance Function) is a global provider of modern business services. Since 2005 it has served more than 500 satisfied clients from all over the world. EFF offers services such as VAT accounting, accounts payable, international accounting, accounts receivable management, payroll, HR outsourcing and contact centres. In addition, it supports companies in preparing for CSRD compliance and implementing ESG principles.

EFF is recognised for its high quality of service, wide range of services and flexibility of cooperation. EFF is part of the Swedish Duni Group and employs more than 130 dedicated professionals, speaking a total of more than 15 languages. Each of them brings unique knowledge and commitment, which allows them to create customised solutions tailored to their clients' needs.

Want to find out more? Visit: effglobal.com


Dürr Group Services Ltd.. - shared services centre operates from 3 locations in Poland: Środa Wielkopolska, Poznań and Radom, providing the Group with expertise and support in financial operations, HR, service sales and supply chain management. The Dürr Group is made up of three recognisable brands: Dürr, HOMAG and Schenck. The company is one of the world's leading mechanical and installation engineering companies. Our customer segments include automobile manufacturers and their suppliers, furniture and timber house manufacturers, as well as companies in the chemical, pharmaceutical, medical device and electrical engineering industries. Dürr Group Services in Poland currently employs around 120 people. The company's head office in Poznań is located in the Business Garden Poznań office building. DGS is an ideal place for both young talent and experienced employees who are looking for new professional challenges. Find out more


EXIDE Technologies Shared Services Center is part of the EXIDE Technologies Group, a leading manufacturer of electric batteries and accumulators, including lithium-ion batteries, for transport and industrial applications.

Exide Technologies SSC was established in Poznan in 2012 and provides accounting, finance, purchasing and information technology services to Exide Technologies companies located in various countries. It currently serves14 European countries and 25 manufacturing and trading companies located in them.

In its daily work, it is guided by values focusing on:

People - fostering a learning culture.
Collaboration - a team approach, knowledge sharing and cross-functional working.
Commitment - the opportunity to participate in Exide's key business projects.
Trust - an atmosphere of mutual respect and fostering self-reliant attitudes.
Building accountability - clear goals and keeping commitments at every level of our organisation.
Nurturing excellence in customer service - a focus on customer needs and continuous process improvement.
Being open to change and innovation - nimbly adapting to current needs and making process improvements.


Franklin Templeton is one of the largest asset management organisations in the world, bringing together a range of investment managers with specific specialisms. It has more than 75 years of family-owned organisation tradition, which allows it to use its resources to build long-term value for investors, helping them achieve the most important financial milestones in their lives. Its employees live and work in more than 30 countries around the world, so diversity, equality and inclusivity are not just fashionable words for it. They are business imperatives that influence the organisational culture in every aspect.

The Poznań office, located in a modern and environmentally friendly building in the city centre, is our largest branch in Europe. It offers diverse career opportunities in departments such as finance, investment management services, marketing and HR. It works hybrid, often in international teams. It is constantly growing and looking for new talent.


GSK is an innovative biopharma company fully focused on Research and Development. Its strategic goal is to unite three elements - science, technology and talent - to get ahead of disease together and improve people's health through vaccines, specialty and general medicines. GSK Poland Global Hub, a global capability centre in Poznań and Warsaw is a place where outstanding people can thrive. Polish teams are involved in all major business processes - Research and Development activities (GSK R&D) and various Global Support Functions: technology centre (Global Capability Center Tech Poznań), financial centre (GSK Finance - Europe), procurement centre (GSK Procurement), HR centre (GSK HR/People Services - EMEA Service Center) and global supply chain centre (GSK Global Supply Chain Poland).


Grant Thornton is one of the world's leading audit and advisory organisations, with 68,000 employees in 140 countries. We have been operating in Poland for 30 years and our team of more than 1,000 people and presence in key agglomerations (Warsaw, Poznań, Katowice, Wrocław, Kraków, Toruń and Rzeszów) provide us with close contact with clients and enable us to implement demanding projects in areas such as audit, tax, finance, capital transactions, law, accounting, HR, IT outsourcing, digitalisation or cyber security. The firm's clients include more than 2,400 entities, including dozens of companies listed on the Warsaw Stock Exchange and companies in the top 500 largest companies operating in our country. For more information, visit www.grantthornton.pl.


INGKA Business Service Center is a shared IKEA service center, supporting financial, accounting and HR processes. In Poznań, they employ about 500 people, they intend to double their employment within 5 years.


John Deere Polska Business Service Center is a business services center located in Poznań in the Business Garden Poznań office building. The main task of the Poznań Business Service Center is to service John Deere's internal and external customers mainly from EU and US in the areas of F & A, HR and Translation.


Lumen is a global communications services provider that initiates business growth by connecting people, data, and applications through cutting-edge technology solutions and products.

The company provides strategic planning for the introduction of innovative solutions required to break down technology barriers, thereby enabling customers to access connectivity and essential technology services quickly and securely.

Networking, cloud services, cyber-security, or managed services are all solutions that offer technologies that aim to streamline customers' operations and provide user-friendly and productive technology environments, thereby accelerating business growth and success by eliminating technology barriers.


LyondellBasell is a global chemical leader, one of the world's largest polymer producers and a leader in polyolefin technology. It develops, manufactures and markets high-quality, innovative products for applications in the automotive, packaging, agricultural, appliance, electronics and many other industries. Through advanced technology and targeted investments, we enable a closed-loop and low-carbon economy. Globally, the company employs nearly 20,000 people.

LyondellBasell's Shared Service Centre (LYB) has been expanding in Poznań since 2015, creating inspiring workplaces for more than 170 professionals in accounting, finance, IT, cyber security and purchasing. As part of these processes, employees in Poznań support the business and create solutions for the LyondellBasell Group.


MAN Shared Services Center Sp. z o.o. provides accounting, finance, as well as procurement and purchasing services for MAN Truck & Bus production and sales companies in Poland, Germany, Austria, Great Britain, Turkey, Spain, Italy, Portugal, the Czech Republic, Slovakia, Slovenia, Switzerland, Hungary, Denmark, Norway and France.
As one of the two oldest SSCs in Poznań, MAN Shared Services Center Sp. z o.o. is one of the co-founders of the regional branch of the ABSL association.


The Shared Services Center at McKinsey EMEA in Poznan remotely supports colleagues from other parts of Europe, the Middle East and Africa in areas such as finance and reporting, HR, visual communication, business operations and assistants.


Miele Global Services (MGS) is part of the Miele Group, a manufacturer that has been active in the household appliance market for more than 125 years. Founded in 1899, the company is known not only for the manufacture and distribution of top-quality washing machines, hoovers or coffee machines, but also for the "immer besser' or "always better' philosophy that contributes to the company's success.

MGS itself was established in September 2019 to provide services to Miele units worldwide in the areas of accounting, controlling, sales support, purchasing and IT. In addition to the day-to-day handling of the aforementioned processes, with more than 340 employees, MGS focuses on their standardisation and automation, striving in the spirit of "immer besser' for the highest quality of operations.


Newell Brands  (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate®, Sharpie®, Dymo®, EXPO®, Parker®, Elmer's®, Coleman®, Marmot®, Oster®, Sunbeam®, FoodSaver®, Mr. Coffee®, Graco®, Baby Jogger®, NUK®, Calphalon®, Rubbermaid®, Contigo®, First Alert®, and Yankee Candle®.

Polish branch of Newell Brands focuses on international customer and consumer services. Customer Service team assists business partners across Europe, Middle East & Africa during and after sales process. Distribution Center in Żerniki ensures storage and shipments of goods. Consumer Service team helps consumers i.e. the end-users of Newell's products all over the world.


Next Technology is an international company based in Poznan, Poland, specialising in software development and services for Next UK LTD - a leading retail company in the UK and around the world.

Their teams, operating in the spirit of Agile, provide innovative software solutions for Next shops, e-commerce platforms, warehouse systems, mobile applications and backoffice support. Next Technology's Poznań branch also has a multilingual Contact Centre customer service department, providing support in Hebrew, Ukrainian, German and Arabic. In addition, the Product Team is responsible for monitoring and maintaining the quality of Next products in Europe.

Currently, more than 150 people work for the growing Next Technology brand in the software development, quality control and customer support departments.


O-I is a global leader in glass packaging and has a long history of presence in Poland, where it has operated since 1993. The company has two glass factories: in Jaroslaw, which is O-I's largest glass factory in the world, and in Poznan in Antoninek. Both locations in Poland produce a variety of glass packaging that goes to the international market.

In 2014, O-I decided to establish a Shared Services Center (BSC) in Poznań, which has become a key part of the company's operations. The BSC employs more than 120 people who provide support to O-I's glass mills around the world and manage centralized financial, administrative and IT services. The center in Poznan plays a strategic role in the company's global operations, providing not only operational services, but also supporting innovative IT processes for all O-I steel mills around the world.

The BSC is located in the Malta House building, which stands out among other developments in Poznan. Constructed in accordance with the principles of sustainable construction, it represents the first "green investment" in the city. In addition, its location on Lake Malta, close to the city center, provides exceptional views and accessibility.


Phoenix Contact Wielkopolska is part of the international Phoenix Contact Group - a world leader and innovator in electrification, networking and automation. The company in Poland was founded in 1994 in Nowy Tomyśl and started with the manual assembly of electrotechnical parts. Over almost 30 years of operational activity, the company has developed rapidly into a modern and automated enterprise.  Phoenix Contact Wielkopolska employs almost 3,000 people in its 3 branches in Poland: in Nowy Tomyśl, Poznań and Tarnobrzeg, and is one of the largest employers in the region. The modern company has a fully developed infrastructure, automated machinery and a qualified team of employees. Following the company's development strategy, after detailed research and market analysis, Phoenix Contact's head office has decided to locate the Shared Services Centre (SSC) in Poznań. On an area of 1,350 m2 in the Nowy Rynek D building, comfortable offices were created for the company's employees.


The Rockwool Group is a world leader in the production of stone wool solutions. The first factory was built in Hedehusene, Denmark, in 1937. Since then the company has steadily expanded its portfolio, opening new production lines and offices around the world.

In Poland, Rockwool made its debut in 1993 and in 2016 the Rockwool GBS competence centre was launched in Poznań, now located in the Nowy Rynek complex. The office provides business support to the Rockwool group worldwide in the areas of finance, IT, controlling, R&D, engineering, purchasing, marketing, legal, data science, data engineering, Industry 4.0 or artificial intelligence and HR services. The centre has played a key role in the organisation's growth, and in 2022, continuing the expansion, another location has opened in Warsaw in the Crown Square office building.

Rockwool GBS, is a thriving community of over 600 skilled professionals.
Check out current vacancies: https://www.rockwool.com/pl/o-nas/rockwool_gbs/rockwool_gbs_pl/#Rekrutacja


SKF Business Centre is one of the Shared Service Centres of SKF, the world's largest rolling bearing supplier, established in 2020. The Poznań SSC has financial, controlling, HR and purchasing departments in its structure. In 2024, the company changed its name from SKF Financial Services to SKF Business Centre due to its rapid growth and expansion of the range of services offered. SKF BC provides services to SKF branches in, among others: Poland, Germany, Austria, Switzerland and South Africa. The company has 90 employees, speaking a total of 11 languages. An element that distinguishes SKF BC from other companies is the culture of cooperation, based on trust in employees and the absence of rigid divisions. The company's Swedish roots are the foundation on which the employee-focused Business Centre has been built, whose opinions and initiatives are always valued and actively supported. This structure and resources allow the company to operate comprehensively and deliver services at the highest level, as evidenced by the Business Excellence certification it has received. Further investments and expansion into new business areas are planned for the near future.


In 2010, SPOC became the first company in Poland to start developing ServiceNow, a comprehensive cloud platform that is already used by almost 7,000 companies worldwide. Today, it is one of the leading ServiceNow partners in Europe, serving customers across all latitudes. The ranks already include more than 130 ServiceNow professionals and enthusiasts. From the very beginning, SPOC has been strongly associated with Poznań - it was founded here and its office is located here on Szyperska Street on the Warta River.


Transcom is a global specialist offering customer service, sales, technical support and claims management services through an extensive network of contact centres and agents working remotely.
Every day, Transcom's 30,000 specialists in 90 branches in 28 countries speak to customers in more than 33 languages. Transcom provides services for international brands in a variety of industries.


Volkswagen Group Services is a state-of-the-art shared services centre providing business operations support services to international Volkswagen Group companies. The centre started its activities in 2016, providing accounting services within three areas: General Ledger, Accounts Receivable and Accounts Payable. Responding to the needs of the market, the company consistently develops business services in the areas of Commercial Services, Business Operation Services, Consulting, Procurement Services, Technics and Logistics, expanding the scope of operations to include research and development, IT, customer service, quality control, data processing and verification or project management, providing solutions in line with Volkswagen brand standards. Volkswagen Group Services is headquartered in the centre of Poznań, on the Warta River. To ensure the highest quality and fluidity of services, another branch in Toruń was opened in 2021. The company currently employs more than 700 people.